Privacy Policy

  

Viral Garden Shop operates this store and website, along with all related content, features, tools, products, and services, to give you a seamless and enjoyable shopping experience (collectively, the "Services"). Viral Garden Shop is powered by Shopline, which enables us to deliver the Services to you. This Privacy Policy explains how we collect, use, and share your personal information when you visit, browse, or make a purchase through the Services, or when you contact us in any way. Where there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the handling of your personal information.

Please take a moment to read this Privacy Policy carefully. By accessing or using any part of the Services, you confirm that you have read and understood how we collect, use, and disclose your information as set out here.

Personal Information We Collect or Process

When we refer to "personal information," we mean information that identifies you or can reasonably be linked to you. This does not include data that has been fully anonymized or de-identified. Depending on how you use the Services, where you are located, and as permitted by applicable law, we may collect or process the following categories of personal information:

  • Contact details – your name, billing address, shipping address, phone number, and email address.
  • Financial information – credit card or debit card numbers, payment account details, transaction records, payment method, confirmation details, and related payment data.
  • Account information – your username, password, security questions, and any preferences or settings you configure.
  • Transaction information – products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your order history.
  • Communications with us – the content of messages you send us, such as customer service enquiries or feedback.
  • Device information – details about your device, browser, or network, including IP address and other unique identifiers.
  • Usage information – data about how you interact with the Services, including pages visited, navigation paths, and time spent on the site.

Personal Information Sources

We may receive personal information from the following sources:

  • Directly from you – when you create an account, place an order, browse the Services, contact us, or otherwise share information with us directly.
  • Automatically through the Services – from your device as you use our website, including through cookies and similar tracking technologies.
  • From our service providers – when we engage third parties to help us operate the Services and they collect or process personal information on our behalf.
  • From partners or other third parties – including marketing partners and analytics providers.

How We Use Your Personal Information

We may use your personal information for the following purposes, depending on how you use the Services:

  • Providing, Personalizing, and Improving the Services. We use your information to process orders, handle payments, arrange shipping and delivery, manage returns and exchanges, maintain your account, send order-related notifications, remember your preferences, and tailor your shopping experience — including recommending products based on your purchase history and browsing behavior.
  • Marketing and Advertising. We may use your information to send promotional emails, text messages, or postal mail, and to display relevant online advertisements on our Services or elsewhere — including based on items you have previously viewed, added to your cart, or purchased.
  • Security and Fraud Prevention. We use your information to verify your identity, ensure secure payment processing, detect and investigate potentially fraudulent or harmful activity, and protect the safety and integrity of the Services and our customers.
  • Customer Communications. We use your information to respond to enquiries, provide support, and maintain our relationship with you.
  • Legal Compliance. We may use your information to meet legal obligations, respond to lawful requests from authorities, participate in legal proceedings, or enforce our terms and policies.

How We Disclose Personal Information

We may share your personal information with third parties in the following circumstances:

  • With Shopline and other vendors and service providers who support our operations, such as payment processors, IT providers, logistics and fulfilment partners, data analytics services, customer support platforms, and cloud storage providers.
  • With business and marketing partners who help us advertise and reach you with relevant offers. For example, we use Shopline to support personalized advertising with third-party services based on your activity across different merchants and websites. Our partners handle your data in accordance with their own privacy policies. Depending on your location, you may have the right to opt out of targeted advertising based on your cross-merchant activity.
  • When you request, direct, or consent to disclosure — for example, to ship an order to a third party, or through your use of social login integrations.
  • With our corporate affiliates, within our group of companies.
  • In connection with a merger, acquisition, or business restructuring; to comply with applicable legal obligations (including subpoenas, warrants, or similar processes); to enforce our Terms of Service or other policies; or to protect the rights and safety of our users, the public, or ourselves.

Relationship with Shopline

The Services are hosted by Shopline. When you use our Services, information you submit is transmitted to and processed by Shopline, and may also be shared with third-party service providers located in countries other than where you reside. Shopline uses information collected from your interactions with our store — along with data from other merchants and Shopline's platform — to provide and improve the Services. In these situations, Shopline acts as the data controller and is responsible for handling your personal information, including responding to requests to exercise your privacy rights.

Third-Party Websites and Links

Our Services may contain links to websites or platforms operated by third parties. If you follow these links, you should review their privacy and security policies separately, as we do not control those sites and are not responsible for their content or practices. Any information you share on public or semi-public platforms — including third-party social networks — may be viewable by other users without limitation. Links to third-party sites do not imply our endorsement of those sites or their operators unless expressly stated.

Security and Retention of Your Information

We take reasonable measures to protect your personal information, but no system is completely secure, and we cannot guarantee absolute security. We also recommend that you avoid sharing sensitive information through unsecured channels.

We retain your personal information for as long as necessary to maintain your account, provide the Services, meet legal obligations, resolve disputes, and enforce our agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights may not be absolute and may apply only in certain circumstances — we may decline requests where permitted by law:

  • Right to Access / Know. You may request access to the personal information we hold about you.
  • Right to Delete. You may request that we delete personal information we hold about you.
  • Right to Correct. You may request that we correct any inaccurate personal information we hold about you.
  • Right of Portability. You may request a copy of your personal information and ask that it be transferred to a third party, subject to applicable conditions and exceptions.
  • Managing Communication Preferences. You may opt out of receiving promotional emails at any time by clicking the unsubscribe link in any marketing email. We may still send you transactional messages relating to your account or orders.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing a request. You may also designate an authorized agent to make requests on your behalf, provided they supply proof of authorization and, where required, we can verify your identity directly. We will respond to all valid requests within the timeframe required by applicable law.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below. Depending on your location, you may also have the right to escalate a complaint to your local data protection authority.

International Transfers

Your personal information may be transferred to, stored in, or processed in countries outside of where you reside. If we transfer personal information from the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms — such as the European Commission's Standard Contractual Clauses or equivalent contracts approved by the relevant UK authority — unless the destination country has been deemed to provide an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, the Services, or applicable law. When we do, we will update the "Last updated" date at the top of this page and provide any notices required by law. We encourage you to review this page from time to time.

Contact

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise any of your rights, please contact us at:

Viral Garden Shop
Address: 9 Van Der Graaf Ct, Brampton, Ontario L6T 5E5, Canada
Phone: +1 873-732-0336
Email: info@viralgardenshop.com
Customer Support: Monday – Friday, 9:00 AM – 6:00 PM